WHO NEEDS OUR HELP?
As one of the largest mystery shopping companies in New Zealand, we recognise patterns in customer satisfaction and retail shopping. We now fully understand a never-ending demand for New Zealand businesses to audit customer satisfaction performance on a scheduled basis.
In a short period of time, it is easy for a company to lose track of its customer satisfaction levels due to manufacturing, marketing, and advertising efforts. Management staff often overlook the message and tone of how their products are sold in-store. When selling a tangible product, the importance -
of auditing customer satisfaction is high and never ends.
Unreliable employees, poor packaging, misaligned messaging and marketing, and even off-timed promotions are among many factors that contribute to decreased customer satisfaction and poor selling performance.
It is clear to us that New Zealand businesses care about how they reach their consumers, and the perception of their brand and products within the marketplace – and we are proud to say that we help those same companies maintain this visibility.
AUDITING CUSTOMER EXPERIENCE AND SATISFACTION HAS NEVER BEEN SO IMPORTANT
Customer service audits provide you with an understanding of the experience your customers receive whilst interacting within different retail outlets. Data Factory Mystery Shopping is an effective and reliable tool that measures service standards of your own outlets as well as the outlets of your competitors. Finding out what service customers receive when visiting the opposition can go a long way to help evaluate your own customer service standards.
SOMETIMES SELLING ISNT AS EASY AS YOU THINK
In a tough retail environment, where the consumer does not only want the right product, they are demanding superior customer service also and will seek outlets that provide it. Businesses that provide superior service typically charge up to 9% more for their products or services. If you want your business to come out on top of your competition, your team will need to offer your customers a unique environment to shop in, and give them customer satisfaction they will remember. These issues and many more are the concerns of retailers nationwide. Data Factory can help you control these issues by providing you with the tools that you need to ensure your business potential is maximised, through Mystery Shopping.
SERVICE LEVEL, CUSTOMER SATISFACTION, MAXIMISING SALES POTENTIAL, AND MORE
Data Factory Mystery Shopping can help you see your business through your customer's eye, raise the level of service on offer at your retail outlet through performance reviews, maximise the sales potential of every customer, create more return / frequent customers and boost your bottom line. You will indefinitely increase the product knowledge of your team, evaluate merchandising aspects, assess training areas that are required, measure competitor's service levels, and even outline a plan to motivate your front line team through incentive schemes.